Hilltoppers@Work Professional Development Series: Understanding Generations

UNDERSTANDING GENERATIONS

Some statistics: Currently, the majority of the workforce is in their 20s and the proportion of working 65-69 year olds in the US has doubled since 1985. With such a wide range in ages throughout the workplace, it is more important than ever that you know how to communicate, not only with your own generation but with others as well. In this course, you will explore why generations communicate the way they do and how to best get your message across to different age groups.

Learning Outcomes:

• Identify potential challenges when interacting with the different generations
• Demonstrate techniques that foster respectful communication with diverse generations
• Develop an action plan to connect to all generations in your workplace

About Our Speaker:

Amy Tylicki is a Certified Trainer with the American Society for Training & Development. Amy has worked for WKU's Career and Workforce Development since 2001 providing employee-training programs for numerous businesses and industries throughout the region.

In her time with WKU, Amy develops and delivers a wide range of courses, including communications, writing, customer service, leadership, and team development.  Amy has earned a Master’s Degree in English from WKU and has taught composition and literature at WKU, Elizabethtown Community College and Jackson State Community College.

This Hilltoppers at Work Webinar is made possible through a partnership between the WKU Alumni Association and WKU Continuing & Professional Development. If you are looking for professional development or non-credit training for your workforce, please visit our website at wku.edu/cpd for more information.