This webinar is designed to make difficult conversations easier and give you the confidence needed to overcome fear, frustration, and anxiety. In addition, this session will help you to use the Compassionate Curiosity Framework in order to communicate confidently, deal with difficult people, and get what you deserve. Learn how to have critical conversations; create trust and understanding; how to interject managed conflict into high level discussions; how to avoid critical mistakes that stifle communication and create hostility; and how to approach every interaction as a strategic opportunity for future success. The webinar will be presented by Kwame Christian, Director of the American Negotiation Institute and host of the most popular negotiation podcast in the world, Negotiate Anything. As an attorney and mediator, Kwame brings a unique multidisciplinary approach to making difficult conversations easier. In addition to his role with the American Negotiation Institute, Kwame also serves as a professor of conflict resolution at multiple universities and is the author of the Amazon Best Seller, Nobody Will Play With Me: How to Find Confidence in Conflict.
The views expressed by presenters are their own and their appearance in a program does not imply an endorsement of them or any entity they represent. Reference to any specific product or entity does not constitute an endorsement or recommendation by Illinois State University Alumni Association.