For many of us, listening is simply something we do on autopilot. We hear just enough of what others say to get our work done, maintain friendships, and be polite with our neighbors. But we miss crucial opportunities to go deeper—to give and receive honest feedback, to make connections that will endure for the long haul, and to discover who people truly are at their core. In this enlightening webinar, author Ximena Vengoechea reveals tips and tricks for being a more effective listener, including cultivating a listening mindset, identifying unmet needs in conversation, and how our default listening mode can get in the way of connecting with others.
About the author: Ximena Vengoechea is a user researcher, writer, and illustrator whose personal and professional development has been published in Inc., The Washington Post, Newsweek, and Huffington Post. She is the author of Listen Like You Mean It: Reclaiming the Lost Art of True Connection. She is a contributor at Fast Company and The Muse and writes Letters from Ximena, a newsletter on human behavior and personal growth. She is best known for her project, The Life Audit. An experienced manager, mentor, and researcher in the tech industry, she previously worked at Pinterest, LinkedIn, and Twitter.
The views expressed by presenters are their own and their appearance in a program does not imply an endorsement of them or any entity they represent. Reference to any specific product or entity does not constitute an endorsement or recommendation by California State University, Long Beach.